Complete all fields and return by email to complaints@chapterbank.com or by post to Chapter Bank Limited, Michael Douglas Boulevard, Portsmouth, Commonwealth of Dominica. You will receive an acknowledgement within 5 working days.

After you submit your complaint, we will acknowledge receipt within 5 working days and provide a reference number. We will then investigate your complaint thoroughly within 15 working days, keeping you informed of progress where appropriate. Within 35 working days, we will issue a final written response outlining our decision and any action taken.

If you are not satisfied with our final response, you have the right to refer your complaint to the Financial Services Unit (FSU), Ministry of Finance, Commonwealth of Dominica. You can submit your complaint via their website or by contacting them directly at their offices in Roseau.